Terms of Service
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the website and related services (collectively, the "Services") operated by RUSH DIGITAL, S.R.L. (the "Company," "we," "us," or "our"), a Limited Liability Company registered under number 4062001345253. By accessing or using the Services, you agree to be bound by these Terms as well as our Privacy Policy and Cookies Policy (together, the "Policies"). If you do not agree to any part of these Terms, you must not access or use the Services.
2. Nature of Services
We are not a gambling service, we do not take or place illegal bets, and we do not recommend or encourage illegal gambling. We are a gamified e-commerce platform that allows you to purchase virtual credits which can be exchanged for (i) virtual experience points ("XP") that allow you to gain access to exclusive features and benefits, and (ii) virtual mystery packs ("Packs") that contain randomly assigned physical goods, digital goods, other things of value such as additional credits and XP, or some combination thereof ("Items"). You understand and agree that whenever you open a Pack on PackRush you will always receive an Item or combination of Items with a fair market value at least equal to the price of the Pack, whether in the form of Items, credits, and/or XP. You agree that XP has the value assigned to it by PackRush, as evidenced by the entertainment value of the features and benefits associated with XP. You agree not to use PackRush if doing so would violate the laws of your state, province, or country. It is your sole and absolute responsibility to comply with all applicable laws, and you assume all risk in using PackRush. We bear no responsibility for your access to or use of PackRush in connection with illegal gambling activities, and we do not condone illegal gambling. We make no guarantee that PackRush is legal in your jurisdiction.
3. Eligibility
You declare that you are at least eighteen (18) years old and of the age of majority in your jurisdiction.
You must have full legal capacity to enter into this agreement.
Access by anyone under 18 is strictly prohibited.
You agree to provide only accurate, current, and complete information when creating an account and to update such information promptly.
4. Account Registration & Security
Each individual may register one (1) account only. Creating multiple accounts or sharing an account is prohibited.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
We reserve the right to request proof of age or identity at any time and to suspend or terminate any account that violates these Terms.
5. Account Termination
You may close your account at any time by contacting us at the email address provided below.
We may suspend or terminate your account or access to the Services at any time, with or without notice, for any reason, including violation of these Terms or applicable law.
Upon termination for cause, any virtual credits, virtual items, or other balances in your account may be forfeited without compensation.
6. User Conduct
You agree not to:
Violate any applicable law or regulation.
Harass, threaten, or defraud other users.
Use bots, cheats, or any unauthorized automation.
Upload viruses, malware, or otherwise interfere with network security.
Infringe intellectual‑property or privacy rights. We may take any action we deem appropriate (including suspension or termination) for prohibited conduct.
7. Virtual Items and Credits
The Platform may provide virtual currencies, credits, or digital items (collectively "Virtual Items"). Users may convert Virtual Items back into cryptocurrency and withdraw them at any time, subject to identity‑verification requirements, network fees, and the rollover condition described in Section 7.
XP is a non-transferable digital reward used exclusively within the Platform. XP cannot be transferred between users, exchanged for cash, cryptocurrency, or platform credits, or withdrawn. XP may be used to unlock Packs, access platform features, or as otherwise specified on the Platform.
You agree that XP has the value assigned to it by PackRush, as evidenced by the entertainment value of the features and benefits associated with XP.
Purchases of Virtual Items or mystery packs are final and non‑refundable.
We may manage, regulate, modify, or remove Virtual Items at our sole discretion and shall have no liability to you for doing so.
8. Purchases and Payments
By completing a purchase you authorize us (or our third‑party payment processors) to charge your selected payment method.
All sales are final. We do not provide refunds.
Rollover Requirement: All cryptocurrency deposits must be wagered at least once before a withdrawal request can be processed, in accordance with our KYC/AML procedures.
Any chargeback or payment dispute may result in suspension or termination of your account and forfeiture of any balances or Virtual Items.
9. Shipping & Product Redemption
When you redeem a physical item ("Product") you must provide accurate shipping information.
We attempt to ship worldwide but reserve the right to refuse or cancel any redemption request at our sole discretion, for any reason.
You are responsible for shipping costs, customs duties, taxes, and import fees unless explicitly stated otherwise.
Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control.
Damaged or faulty items must be reported within fourteen (14) days of receipt; we may require return of the item before issuing a replacement or credit.
10. Pack Outcomes
Opening mystery packs involves variable outcomes. We do not guarantee that you will receive any particular item.
By purchasing on PackRush, you understand and agree that you may receive (a) XP that has a fair market value equal to or greater than the price of the purchase cost, (b) Item(s) that have a fair market value equal to or greater than the purchase cost, or (c) a combination of XP and Item(s) that, in total, have a fair market value equal to or greater than the purchase cost.
11. Intellectual Property
All content and materials on the Services, including without limitation text, graphics, logos, images, software, and audiovisual content, are owned by or licensed to the Company and are protected by intellectual‑property laws. We grant you a limited, non‑exclusive, non‑transferable license to access and use the content for personal, non‑commercial purposes in accordance with these Terms.
12. Third‑Party Links & Services
The Services may contain links to or integrate third‑party websites or services. We are not responsible for the content, policies, or practices of third‑party websites or services. Your dealings with third‑party services are solely between you and the third party.
13. Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. 13. No Refunds; All Sales Final Except where required by law, all transactions are final and non‑refundable, including purchases of Virtual Items, mystery packs, and redeemed prizes.
14. Disclaimer of Warranties
The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, error‑free, secure, or free of harmful components.
15. Limitation of Liability
To the maximum extent permitted by law, the Company (including its directors, officers, employees, and affiliates) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill arising out of or related to your use of the Services. Our total aggregate liability shall not exceed the greater of (a) the amount you paid us in the six (6) months preceding the claim or (b) USD 100.
16. Indemnification
You agree to indemnify and hold harmless the Company and its affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your (a) use or misuse of the Services; (b) violation of these Terms; or (c) violation of any law or third‑party right.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of Costa Rica without regard to conflict‑of‑law rules. You consent to exclusive jurisdiction and venue in the courts located in Costa Rica.
18. No Class Actions
You agree to resolve any disputes with us on an individual basis only and not as a plaintiff or class member in any purported class or representative proceeding.
19. Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be deemed severable and the remaining provisions will remain in full force and effect.
20. No Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
21. Changes to Terms
We may update these Terms at any time. Material changes will be notified via the Site or by email. Your continued use of the Services after changes constitutes acceptance.
21. Prohibited Jurisdictions
Access to our Services is not permitted from the following jurisdictions: China, Costa Rica, Taiwan, United Arab Emirates and all FATF Blacklisted countries. Use of the Service is prohibited in jurisdictions where such use would violate local laws or our compliance obligations.
22. Contact
Email: support@packrush.com
Address: Edificio Alvmar, Oficina 101, Calle 37 y Avenida 3, Bairro Dent, San Pedro, Montes De Oca, San José, Costa Rica
Company Information
RUSH DIGITAL, S.R.L.
Sociedad de Responsabilidad Limitada
Registration Number: 4062001345253